18 Humanizing the Issues with Use Cases To illustrate, assess and humanize potential solutions that are realistic and practical, it is helpful to create a scenario describing a representative path that a person with a substance use disorder may follow – from initial exposure to addictive substances; to longer-term destructiveness; to the escalating engagement of social services, the justice system, and the health and human services workforce. At every juncture, there are a set of points where information is required to support making the best decision. It is clear that the amount of information required, and its sources, should be carefully considered and grow as the complexity of the individual’s path increases. Tracking these decisions and examining each one to identify the specific information required to promote good case treatment planning and decision-making is a helpful way to understand how that information must be acquired and shared. An example of analyzing a case study in this way follows: