A Webinar in the NIC of Time: Administrative Data as a Strategic Asset

When : June 25, 2019 to June 25, 2019

160+ Registered

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Access the Webinar Video Recording and Slides


Lead Presenter: Amber Ivey, Manager, Civil Legal System Modernization, The Pew Charitable Trusts

The Data as a Strategic Asset project at The Pew Charitable Trusts was created to understand how state governments are using administrative data and how they might use it more effectively to determine which policies to enact and what public problems to address. As state leaders seek to harness data in innovative ways, the project sought to learn what common themes, noteworthy successes, and notable challenges the 50 states and Washington, DC have experienced across a broad cross section of issue areas.

The Data as a Strategic Asset project at The Pew Charitable Trusts5 key actions states can take to promote data-driven decision-making:

Pew interviewed over 350 state leaders across the U.S. and reviewed relevant laws, documents, and policies in all the states to produce a report detailing five key actions states can take to promote data-driven decision-making:

  • Plan ahead by setting up guiding goals and structures.
  • Build the state government’s capacity to effectively use data.
  • Ensure that quality data can be accessed and used by stakeholders.
  • Analyze data to create meaningful information.
  • Sustain support for continued data efforts.

In this first comprehensive overview of how state governments utilize data, the authors identified states that had implemented a combination, or even all five, of these actions in different policy areas. However, no state has applied them to a broad range of government agencies or achieved widespread improvements in policy development, service delivery, resource management, and current program evaluation.

What you will learn during the webinar:

  1. A fresh understanding of the challenges facing state governments today.
  2. Insights on how state governments can capitalize on the five key actions to promote data-driven decision-making.
  3. Join the NIC Hub and post comments/questions you have for the report’s authors.

Check out the blog post: Innovative Information-Sharing: Administrative Data as a Strategic Asset

Guest Speakers

Amber Ivey Manager, Civil Legal System Modernization, The Pew Charitable Trusts

Amber Ivey is a manager of the civil legal system modernization team at Pew Charitable Trusts. In that role, she helps make the nation’s civil legal system more accessible and affordable by working with courts and stakeholders to modernize systems with the most promising technologies and tools. Previously, she worked on a team that explored ways that states use data, focusing specifically on how data analyses are being used to help make policy and budget decisions to improve programs and services to citizens. Prior to Pew, Amber worked for Maryland StateStat, a performance measurement and management office created by the governor. She also analyzed agency data to improve state government performance at the Governor’s Office of Performance Improvement under a second governor. Amber was previously a logistics manager for a Fortune 50 company, where she used data to drive efficiency, productivity and profits. She switched to the public sector to use her skills in service of government efficiency. She is currently studying for the bar exam and is excited to serve at the intersection of data, technology, public policy, and law.

Susan R. Smith Director, Office of Research and Evaluation, Connecticut Department of Children and Families

Susan R. Smith is the Director of the Office of Research and Evaluation for the Connecticut Department of Children and Families. Previously, she was Chief of Quality and Planning in the Office of the DCF Commissioner, where she oversaw the Office of Multiculturalism and Immigration Practice; the Office of Performance Management; the Office for Evaluation; the Risk Management Unit; the Special Qualitative Reviews Office; the Ombudsman’s Office; and the Office For Administrative Case Reviews. Susan, who has worked for the state’s DCF since 1995, formerly managed the Department’s Systems of Care initiative for children with complex behavioral health needs, directed the Department’s procurement operations, and oversaw Connecticut’s private therapeutic foster care system. She attended Williams College and the Duke University School of Law.

Anthony Fung Chief Executive Officer, GovInsight, LLC

Anthony Fung is a proven executive with over 17 years of experience in information technology management, strategic planning, and operations management. He most recently served as Deputy Secretary of Technology for the Commonwealth of Virginia. In that capacity, he was a senior advisor on technology matters including, data analytics, cyber security, innovation and entrepreneurship, and technology operations. Prior to joining the Governor’s Cabinet, Anthony was the CEO of a professional consulting firm, which serviced federally focused clients such as the DoD, HHS, DHS, and GSA. He also served as a SCORE counselor, providing advice to small businesses on best practices, business operations, and strategy for start-ups. He has been recognized as one of Washington’s top business leaders, recipient of Washington Business Journal’s Award, SmartCEO Top 100 CEOs, and named as a Top 40 Under-40 Business Leader.

Daniel Stein President, SOC Institute & Principal Investigator, NIC

Daniel Stein is President of the Stewards of Change Institute (SOCI), a unique not-for-profit think tank and advocacy/implementation organization. He is also Co-Principal Investigator for the National Interoperability Collaborative (NIC), a new “Community of Networks” initiative led by SOCI and AcademyHealth. SOCI is built on the foundational belief that responsible, systemic information-sharing is the key to achieving enduring advancements in the health and wellness of children, adults and communities. SOCI’s mission is to improve lives by initiating, inspiring and implementing transformational change in Health and Human Services at all levels of government, industry and the nonprofit sector. For over a decade, Stein has been a thought-leader, educator and advocate in promoting and implementing “interoperability” by working nationally in the private and public sectors – at the local, state and federal levels – to instigate systemic change. Through the Stewards of Change Consultancy, which is the implementation arm of SOCI, Stein also has provided his expertise and experience nationally to create the strategies, operational regimes, tools, trainings and materials needed to achieve tangible results and fulfill the Institute’s mission.

Event Materials:

Session Resources:

Session Description Resources

Previous Event

Moving Upstream to Improve Health and Well-Being

NIC New England Fall Symposium 2018: Moving Upstream to Improve Health and Well-Being

When : November 26, 2018 to November 28, 2018

Join the Discussion on the NIC’s Hub



Check out more murals highlighting key takeaways in the resources matrix below.



About the Symposium:

“A Symposium in the NIC of Time: Moving Upstream to Improve Health and Well-Being” convened a select group of senior officials, thought leaders, luminaries and subject-matter experts from New England and other parts of the country where NIC is currently working. Participants also included NIC’s federal and Region 1 collaborators from the Administration for Children and Families and the Centers for Medicare and Medicaid Services.

The event was organized by NIC and the New England States Consortium Systems Organization, with the support of the Kresge Foundation, IBM, the Connecticut Department of Social Services, the New England Association of Child Welfare Commissioners and Directors and the Milbank Memorial Fund.

The symposium “faculty” included prominent leaders in the field, including Connecticut DSS Commissioner Rod Bremby, California HHS Secretary Michael Wilkening and former Virginia Health and Human Resources Secretary Bill Hazel, MD; federal ACF officials leading the agency’s new Interoperability Action Plan; and highly regarded academics from MIT, Yale and UC San Francisco. Additional participants include thought-leaders such as Jessica Kahn, Senior Expert from McKinsey & Co; John Ohanian, CEO of San Diego County’s renowned 211 community-information exchange; Rhea Boyd, MD, Director of Equity and Justice for Children’s Trust – all of whom helped to make the event a particularly rewarding experience.

Our broad strategic thinking at the symposium was grounded in real-life case study examples that demonstrated the critical importance of better integration, data-sharing and interoperability – with a particular focus on collaborations within and across NIC’s six primary domains: human services, public health, public education, public safety, emergency medical services and health information technology.

Information at the symposium was shared through diverse presentation formats and interactive activities that engaged participants in meaningful discussion, ideation and planning. The use cases included new early childhood programs that are integrating early intervention from health and human services; prevention models in child welfare that reduce opioid use disorder and addiction; and upstream strategies that integrate two-generation models and the social determinants of health and well-being by leveraging existing and new technology. All of the diverse presentations had a singular goal: improving the lives and experiences of the people we serve.

Photo Gallery:





NIC's Deeper Dive Webinar Series: Knowledge from the North – What Canada Can Teach US about the Social Determinants

When : October 12, 2018 to October 12, 2018

Access the Webinar Audio, Slides and Related Resources:

»» NEW Webinar PowerPoint
»» NEW Webinar podcast
»» Webinar SDOH research report
»» More resources

About the Webinar:

A comprehensive new report examines a broad range of evidence and issues relating to health care in Canada, with insights and recommendations on reforms designed to bring that country’s health-related systems into the 21st Century. In this webinar, two of the report’s authors explained its findings, the importance of the social determinants of health and well-being to its prospects for success, and how its content is relevant to the U.S. as it considers next steps for the ACA, and perhaps life without it. Our third presenter applied the learnings from Canada to the current US health and hospital environment, with insights regarding the implications for improving efficacy and efficiency.


  • PG Forest, Ph.D., Professor and Director, School of Public Policy, University of Calgary
  • Daniel Dutton, Ph.D., School of Public Policy, University of Calgary
  • Norma Padron, MD, Senior Director, Applied Research and Data Analytics, Health Research & Educational Trust, American Hospital Association (AHA)

Responder: Margo Edmunds, Ph.D., Vice President, Evidence Generation and Translation, AcademyHealth; Co-PI, NIC

Moderator: Daniel Stein, President, Stewards of Change Institute; Co-PI, NIC

The webinar was followed by Q&A and discussion on the NIC Collaboration and Communication Hub. For those who wish to access webinar audio and other resources – and participate in related discussions on our NIC Collaboration Hub – please take the following steps:

  1. Register to participate on the NIC Collaboration and Communication Hub.
  2. Once your Hub membership is approved, hit the “Join us!” button in the Social Determinants of Health Group.
  3. After the webinar, continue using the Group to connect with peers and keep the discussion going about the Social Determinants.
  4. On social media, spread the word about your participation in the webinar, using the hashtag #SDwebinar18.


About the NIC Deeper Dive Webinar Series:

We’ve designed these presentations to go beyond the traditional webinar format in order to expand the opportunity for ongoing learning and facilitate networking with others interested in the topic of the event. There are two unique aspects to our “Deeper Dive” webinar-plus series, using the new Collaboration and Communication Hub.

  • Before each webinar, we’ll publish a blog that includes key discussion points relating to the subject being examined. Readers will be invited to go to the NIC Hubto ask questions, offer insights and engage in discussions that extend the learning from the blog and inform the webinar’s content.
  • Q&A will begin on the webinar platform after presentations, but the learning won’t end there. Rather, attendees can continue interacting with our expert presenters – and to engage in an ongoing conversation with other attendees/colleagues – by jumping to the NIC Hub.

Our webinar-plus series takes a different approach because it aims for a different outcome. It is designed to be an integral part of an ongoing, action-oriented agenda to advance interoperability and data-sharing. The objective of all of NIC’s work is to provide the information, tools and other resources needed to improve systems and increase collaboration among the multiple domains that impact health and well-being. Learn more about the primary domains in which NIC works.

If you have any questions or comments, write to nic@stewardsofchange.org.



Advancing Information-Sharing in California and Beyond

A Symposium in The NIC of Time: Advancing Information-Sharing in California and Beyond

When : March 26, 2018 to March 27, 2018

The National Interoperability Collaborative’s first major event – A Symposium in the NIC of Time: Advancing Information-Sharing in California and Beyond – took place at the West Sacramento Civic Center on March 26-27, 2018. The invitation-only symposium was underwritten by the Chan Zuckerberg Initiative and was sponsored by NIC’s leadership team, Stewards of Change Institute and AcademyHealth, in partnership with the California Health and Human Services Agency and the Silicon Valley Regional Data Trust (SVRDT).

Resources have been posted – check the Session Matrix below for slides, murals and video!

The 140 attendees heard about pioneering interoperability efforts across California, where NIC is building its initial statewide collaborative network, and in our other partner states (Connecticut and Virginia). Among the highlights of the event was an ambitious multi-county, multi-domain information-sharing project currently being conducted by SVRDT, as well as innovative initiatives in San Diego, San Francisco and other project sites.

Symposium participants were also connected to key programmatic and thought leaders from across the country – and learned about leading-edge activities, concepts, tools, and best practices – from across the six domains in which NIC primarily works to improve health and well-being by enhancing/advancing efficiency, interoperability goals, and most importantly, outcomes. Those six domains are: human and social services, public health, public education, public safety, emergency medical services, and health information technology.

Please click the images below to access the symposium agenda and the full-scale versions of the 24-foot graphic murals captured at the event. In the Session Matrix below, you’ll find  videos of the main sessions, excerpted graphic murals, PowerPoint presentations, documents distributed to attendees, output from interactive activities at the event, and other relevant materials. 

One of NIC’s distinguishing characteristics is its focus on cross-sector collaboration and learning across the six domains. Lessons learned in one area too often aren’t shared with any others, so organizations are forced to reinvent repeatedly or, worse, to make the same mistakes. Solving 21st century problems requires a multidisciplinary approach to incorporate all the factors that impact health, safety, and well-being. While valuable learning and networking around these issues occurred at the symposium, NIC also plans to synthesize the event’s output and publish a e-magazine soon, which we will disseminate broadly across the U.S.

We are very grateful to the organizations that have enabled NIC to make so much progress, so quickly: Kresge Foundation for providing the generous grant with which we are developing NIC; the Chan Zuckerberg Initiative for underwriting our California symposium; our other sponsors – IBM, Microsoft, and the Annie E. Casey Foundation – for their additional support; and the California Health and Human Services Agency for partnering with NIC and SVRDT in sponsoring the event. Most importantly, we thank everyone working with us to build NIC’s California “chapter” – and nationally.