Author: Mary-Sara Jones

Mary-Sara Jones leads Health and Human Services for IBM in the U.S. State and Local Government segment. She brings more than 20 years of experience in Health and Human Services (HHS), transforming service delivery through the use of technology and leading clients through policy and business challenges. Working with agencies across the U.S. and globally, Mary-Sara guides health and human services organizations in addressing some of today’s most significant social issues such as homelessness, substance use disorder, recidivism and child safety. Connecting the ecosystem of agencies, providers, and community based organizations with clients and families to address the social determinants of health and focus on improving client outcomes is at the core of Mary-Sara's work. Leveraging innovations such as cognitive, mobility, and consent management along with industry standards such as the Medicaid Information Technology Architecture (MITA) and the National Information Exchange Model (NIEM), she develops strategies with her clients to overcome demanding changes in policy and compliance and provide the multi-disciplinary support necessary to address today's complex HHS environment.

Creating a Roadmap to Navigate the Maze of HHS Services

Navigating government programs is difficult. I had been trying to support my father as he aged and his needs increased. He lived in another state, so I spent an incredible amount of time online and on the phone trying to understand what services were available and what was required for him to access them. It […]

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Lessons from the Field: How to Successfully Share Data across Programs

Cross-program data-sharing has been one of the most popular topics at Health and Human Services conferences this year. Many states and counties are exploring different models of collaboration and integration, some focused on improving the client’s ability to engage with government, others on improving the agency’s ability to engage holistically with the client. Both approaches […]

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